Your Customers Are not Stupid and Your Coworkers Are Not Incompetent

Communication is hard. No doubt about it. Many of us, being geeks at heart, have an inherently difficult time communicating with people. Why is it that if we look around, it seems that all we see is incompetence? Why is it that we struggle to get our point across? Why do customers and bosses always seem stupid? In this talk we will focus on communication. How to more effectively listen and speak. We will discuss some patterns that we can look for in ourselves. We will talk about strategies on how can we take a step back and realize what it is we are trying to say and hopefully uncover what it is that our bosses and customers are really hearing.

Video Producer: JRuby Conference